The College of Veterinarians of Ontario is committed to delivering great service to our stakeholders and all members of the public. We actively promote a culture that strives to exceed our customer’s expectations. Our customer service standards demonstrate our commitment to honesty, integrity and transparency, and we are dedicated to providing the highest level of service in all aspects of our business.
We strive to meet the following service standards when you contact us:
We will serve you with professionalism, skill and knowledge.
We will treat you with dignity and respect, and we expect the same in return.
We will treat you fairly, within the laws that we administer.
We will ensure our services are accessible for you.
We will respond to your written correspondence in a timely manner.
We will respond to your telephone correspondence in a timely manner.
We will respect and protect your personal information by adhering to our best practice privacy code.
Customer service is important to us. There are several ways you can contact the College to request assistance, provide feedback or submit an enquiry. By using these contact methods, you can be assured your enquiry will be addressed in accordance with our service standards.
The veterinary profession in Ontario has been regulated since 1877.
The College of Veterinarians of Ontario regulates the delivery of veterinary medicine in Ontario. All veterinarians who practise in Ontario must be licensed by the College. In serving the public interest, the College seeks to understand the risks involved in the practice of veterinary medicine and collaborates with partners to develop solutions which reduce the potential for harm to animals and people. The College:
Issues licences to qualified individuals
Sets standards to improve the quality and safety of veterinary care
Inspects and accredits veterinary facilities to assure a safe, professional environment
Investigates and resolves concerns about a veterinarian and his/her practice
Administers quality practice programs to promote ongoing improvement and growth
The College licenses more than 5,000 veterinarians and accredits over 2,300 veterinary facilities in Ontario. The role and authority of the College is set out in the Veterinarians Act and regulations made under this legislation.
For more information or to join the CVO, please visit https://cvo.org/